Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
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You are passionate about solving problems through technology, highly organized, and have outstanding analytical and communication skills.
No “brilliant jerks” allowed! We are a team that feeds each other’s successes and takes shared responsibility for failures.
About the Role (what you’ll be doing)
- Develop comprehensive project charters which define the scope, objectives, success factors, deliverables, and resource requirements aligning to enterprise strategies
- Set project goals and define performance criteria such as quality standards, deadlines, and cost requirements
- Establish realistic goals and implement action plans for achieving set objectives
- Work closely with System and Business Analysts to develop detailed business requirements
- Develop detailed project plans that identify tasks, timelines, dependencies, critical path items, resource requirements, etc.
- Proactively track project-related issues and risks and develop mitigation plans
- Continuously monitor the health of projects and escalate issues and challenges as required
- Lead project meetings and status reporting sessions
About You
- 5+ years experience managing IT projects, including a minimum of 3 years managing medium-scale IT Business System implementations
- Experience implementing CRM, HRIS, and/or ERP applications
- Prior experience with project management planning tools
- A thorough understanding of Software Development and Project Life Cycle management methodologies and controls
- Six Sigma or other related continuous improvement methodology experience is preferred
- Bachelor's degree or equivalent practical experience
- PMI’s Project Management Professional (PMP)® certification a plus
- Agile/Scrum methodology or certification experience a plus
- Expert knowledge of Google and Atlassian software suites.
- You are highly self-motivated and determined to see projects to completion, regardless of difficulty
- You are methodical and detail-oriented.
- Once more: you are methodical and detail-oriented
- Location requirement: flexible ideally in NYC
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.